CO2 Laser Service Packages

Our service packages are popular amongst various industries across the UK. They are ideal for creatives, schools, universities, and businesses looking to avoid any additional costs while maintaining and getting the most out of their laser machine.

All our service packages are adaptable and can be tailored to meet your specific requirements.

During your annual site visit from our engineers to service your CO2 laser, we'll carry out various machine maintenance tasks and safety checks to ensure your machine is operating in optimal working conditions.

• Laser tube health check including a power wattage test

• Complete optical alignment of the laser tube, mirrors, and mirror mounts

• Bed level adjustment

• Belt checks and re-tensioning

• Check and clean all mirrors and lens

• Replacement / top-up of chiller unit water

• Linear rails and bearing checks

• Proximity sensor and safety interlocks check

• Electrical system health check

• Calibration and adjustment of machines software to ensure maximum efficiency

Finally, our engineers will carry out a test cut / engraving to ensure the machine is performing optimally. We'll also provide a full report of the work carried out, include any recommendations when operating your laser system and give you a heads-up on any potential replacement parts that may be required in the near or foreseeable future.

We offer technical support through various channels, including whatsapp, email, and remote access tools, ensuring you get the help when you need it most. Here's what it typically covers

• Assisting with identifying and resolving machine errors

• Diagnosing issues with software, hardware, or communication

• Guiding users through troubleshooting steps and potential solutions

• Answering questions about machine setup and configuration

• Advising on optimal settings and parameters for processing different materials

• Providing guidance on laser alignment, optics cleaning, and machine maintenance 

• Helping with software installation, updates, and troubleshooting

• Explaining software features and functionality

• Assisting with design import and file preparation

• Providing recommendations for replacement parts

• Offering guidance on laser safety and best practices

Our engineers have the experience of working with a wide array of laser cutter brands. While we can't provide an exhaustive list, some of the common brands our service packages cover include:

• Boxford

• CTR Laser Cutters

• Epilog Laser

• HPC Laser / Laserscript

• Lotus / Blu series

• Mantech / Lasertech

• Burghmann

• Omtech

• Opus

• Thunder Laser

• Universal Laser Systems

Is your laser cutter brand not listed? Please contact us directly, and we'll be happy to confirm if we're able to help support your make and model of Co2 laser.

Going for a service package is a win-win situation for all laser machine owners. It keeps your maintenance costs predictable, so there are no nasty surprises there. Additionally, the annual servicing of your laser system will keep your laser machine in tip-top working condition and help schedule preventative maintenance at a convenient time.

But the best part? You get that awesome peace of mind knowing your laser cutter is in great condition, and if you do run into any issues, you have a team of experts just a phone call away. 

We recommend having your laser machine serviced annually, but this does depend on use. In some instances where a machine is utilised 24/7 we have clients that like to get this done every 3/4 months, others choose a 6 month interval, most common is a yearly interval, and some prefer a 1.5 year interval as the machine is only used on occasion.

It’s important to choose the correct service interval based on your use as regular servicing is vital to preventing unexpected breakdowns, minimising downtime, and prolonging the lifespan of your laser cutter.

If you aren't sure which schedule would suit your machine the best just get in touch and we would be happy to advise.

The lifespan of a laser machine depends on several factors, including its build quality, usage frequency, maintenance practices, and the type of laser source.

DC (Glass) laser tubes have an average lifespan of 4 years depending on the quality, usage and maintenance. Whilst RF (Metal) laser tubes have a typical lifespan of around 7 year

Additionally, let's remember that while the laser tube is a crucial component, other parts like optics, motors, and electronics can also wear out over time. Regular maintenance and timely replacement of worn components can help extend the overall lifespan of your laser cutting machine, and ensure the machine and all components are not only able to work optimally together, but also reduce the levels of stress on any one given component needing to perform harder to compensate for another worn component.

We've all heard of the old saying, you get what you pay for; well, it couldn't be more true when it comes to CO2 laser cutters. On average, you can expect a well-maintained laser machine from a reputable supplier to last anywhere from 5 to 15 years or even longer.

The cost of training varies based on factors such as the duration, location (on-site or remote), and specific training needs. Please get in touch with us for a personalised quote.

Yes, we provide ongoing support and assistance even after the training is complete.

Additionally, we also offer a range of service packages that include an annual service as standard, remote technical support, extensive discounts on replacement parts and callouts from our engineers.

You can contact us with any questions or issues that arise.